Reviews
Every review comes from a real order. Ask for them, reply to them, and flag one that breaks the rules.
Go to Reviews (or Marketing → Reviews).
Asking for reviews
Tick Ask customers for a review a day after pickup (one email per order). Customers can give 1 to 5 stars and a few words. A star rating is enough. Each review shows "verified order".
Replying
Tap Reply under a review, write Your reply and tap Post reply. It shows under the review, from your business. Change reply to edit it; empty it and post to take it away.
A review you don't agree with
You can't hide or change a review. If one is abusive, not from a real customer, or shares personal details, tap Flag for whodo.it and say why: whodo will look, and may hide it (Hidden by whodo.it.).
Where they show
On your page, with your average (for example "4.8 out of 5 · 23 reviews"). See your public reviews shows them as customers do. A customer can show their first name or appear as "a customer".
Moved from selling as yourself? Your reviews from those sales can show on your page, in their own line, if you chose it when you moved: see Move your listings into your business.